Support

Client Service Agent at MIBCO

  • Permanent Intermediate EE position

  • Ermelo, Mpumalanga

  • Market Related salary

  • Job 2155153 | Ref 659

  • Posted 12 Oct 2017 by MIBCO


About the Position

Duties and Responsibilities

  • Logs and tracks all enquiries and complaints on the system (first line of support).
  • Handles all general and specific telephonic contact to the Shared Services.
  • Conducts preliminary investigations.
  • Liaises with relevant parties to resolve complaints.
  • Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
  • Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

  • Ability to withstand pressure and provide the clients/customers with above average services
  • Must at all times be diplomatic and assertive with customers/clients
  • Ability to overcome obstacles, make informed decisions and resolve customer problems
  • Ability to work independently and use initiative along with problem solving abilities
  • Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
  • Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
  • Must be a good team player and achieve objectives as set out by supervisor
  • Must be meticulous in carrying out tasks/instructions etc.
  • Must have interpersonal and telephone etiquette skills
  • Must have good

Qualifications

  • Matric (Grade 12)
  • Knowledge and experience of Funds and Returns (Manual & Online) processing.
  • Above average verbal communication and listening skills
  • Customer service orientated behavior towards callers, service providers,
  • Advance computer literacy
  • Query resolution skills
  • Customer orientated behavior
  • Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

THE COUNCIL'S EMPLOYMENT EQUITY TARGETS WILL BE APPLIED

The ideal candidate will have the following competencies:

Ability

  • analyse customer feedback data to rectify problems
  • maintain good relations with customers
  • maintain good relations with stakeholders
  • manage customer service data base
  • meet deadlines and to work under pressure
  • work independently
  • work under pressure

Experience

  • advising customers and clients
  • building new relationships with clients
  • maintaining good relations with customers and clients
  • maintaining good relations with stakeholders
  • resolving disputes

Knowledge

  • company policy and practice
  • customer service best practice
  • mathematical principles

About The Employer

Motor Industry Bargaining Council-MIBCO

The Labour Relations Act Provides for the self-regulation of Industries through the medium of Bargaining Councils. MIBCO is a Bargaining Council as envisaged in the Act whose mission is to create and maintain industrial peace and stability in the Motor Industry.

Employer & Job Benefits

  • Medical Aid Pension 13th Cheque

Apply online
This job may be removed before it expires.

Expires in 23 hours

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